A new study reveals that 83% of Moroccans are satisfied with the services provided at police stations, citing professionalism and respect from law enforcement officers. The survey places Morocco among the top African nations for respectful police interactions, significantly outperforming the continent’s 66% average.
The study, conducted by the Afrobarometer network and titled Dignity and Respect in Public Services in Africa, found that only 17% of Moroccan respondents reported disrespectful behavior from police. This is notably lower than the 34% average reported by respondents across 39 African countries.
While police services received high marks, other sectors fared less well. The survey found that 48% of Moroccans felt disrespected at hospitals, 32% encountered a lack of respect from public employees when seeking identity documents, and 34% experienced similar issues with staff at public educational institutions.
Experts attribute the improvement in public perception of police services to several reforms. According to Mohamed Chkir, a researcher in security and strategy, significant strides have been made since King Mohammed VI assumed the throne. “The modernization of police stations, the expansion of facilities to major cities, and the digitization of administrative processes have all contributed to this improvement,” Chkir said.
The appointment of Abdellatif Hammouchi as head of the General Directorate of National Security (DGSN) marked a turning point, Chkir added, noting measures such as strict disciplinary actions against misconduct and the streamlining of services like issuing national identification cards.
Chkir also highlighted the role of public outreach initiatives like the “open house” events organized by the DGSN in enhancing the police’s image. He pointed to recent actions, such as posthumous recognition of officers, as further examples of the institution’s efforts to build trust.
Security governance expert Ihssane El Hafidi emphasized that Morocco’s advancements in policing align with previous national and international reports that have praised the country’s law enforcement services. “Efforts to digitize processes and improve logistical and human resources have significantly elevated the quality of services provided to both Moroccan citizens and foreign residents,” El Hafidi said.
He added that the quicker response times for police interventions have also boosted public approval. “The modernization of the police network, coupled with adequate resources and staff, ensures timely services, which citizens have come to appreciate,” he concluded.
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