The Directorate General of Taxes (DGI) has deployed a conversational agent “Chatbot”, allowing it to interact with users and assist them in their dealings with the tax authorities.
“As part of the diversification of its communication channels and the facilitation of its interactions with users, and in the application of the provisions of Law No. 55-19 relating to the simplification of procedures and administrative formalities, the General Directorate of Taxes has deployed a conversational agent ‘chatbot'”, announced the DGI in a press release.
This virtual agent, which is based on a brick of artificial intelligence, makes it possible to interact with users in two languages (Arabic and French), 24 hours a day, 7 days a week, and to assist them in their procedures. It thus completes the assistance system in place (call center, online appointment booking, and e-complaints).
This first version of the “chatbot” was designed to answer the most recurring questions relating to the “SIMPL” online tax services, with a view to gradually extending its scope to other aspects related to taxation.
The “chatbot” is available on the Internet portal of the DGI at the address “www.tax.gov.ma” and the mobile application “Daribati”.
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