The municipality of Agadir is set to revolutionize its relationship with citizens by launching a new ‘AI Unified Smart Command Center’.
With a budget of over 5 million dirhams, this innovative system will be piloted by an artificial intelligence (AI) chatbot, designed to manage all city-citizen interactions through a smart, seamless platform.
The initiative aims to provide residents with a smooth and consistent service experience, whether they communicate via phone, email, social media, or WhatsApp.
Beyond simply responding to public inquiries, the system will centralize data and automate routine tasks, which city officials believe will boost team productivity and improve overall service quality.
This new center is also poised to transform internal operations. It will act as a key tool for coordination, allowing for real-time information sharing between different municipal departments and simplifying task assignments and case management.
The city’s leadership sees the project as a strategic step to modernize its administration, foster a more collaborative work model, and build a more responsive and connected government for its residents.
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