A nationwide disturbance in credit card payment has taken place this weekend in Morocco, where customers were unable to perform transactions without cash.
All domestic electronic payment terminals (TPE) are almost at a standstill since this Thursday, which was later generalized throughout this weekend.
Credit card machines across stores and supermarkets declined all credit and debit cards, as the machines all send the same message, reading “bank unavailable.”
This failure still persists in shops installed in MoroccoMall, Casablanca, as well as in the Marjane, Carrefour, and BIM supermarket chains.
In some stores, the network returns intermittently, but is blocked quickly, said some customers, who took to social media to voice their confusion.
The incident is now confirmed by the main national operator in the field who has just provided more details.
HPS Switch has issued a statement reporting the reasons behind the malfunction, explaining that “a hardware incident on the Switch’s main platform intermittently affected cash operations.”
The HPS teams then undertook a series of palliative actions to restore the situation,” explains the operator.
However, the operator would like to specify that the incident does not concern the PowerCARD solution.
“Given that this incident is not related to the PowerCARD solution, but only to a malfunction of hardware equipment of the main site of the Switch, a definitive solution will be deployed tonight this Sunday by switching all the activity on the backup site, which will cause disruptions between 3:00 and 4:00 am,” said the same source.
Officials did not give a specific timetable for full recovery, but maintenance operations are still underway.
As of this time, some users have been able to make purchases through their cards, while others are still relying on cash.
The HPS teams “are working in close collaboration with all the players in the market to minimize the impact on the national electronic banking activity,” the statement concluded.
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