A 24-hour delay on a Ryanair flight from Fes to Alicante has triggered frustration among passengers, who denounced the airline’s poor communication and lack of support. Travelers told Hespress that they faced technical booking issues, struggled to register complaints, and received no assistance at the airport, where no Ryanair representatives were present.
One passenger, Najat Bouhou, said the delay forced travelers to cover unexpected expenses without preparation, while others were mistreated by intermediaries unable to provide solutions. She added that technical glitches on the company’s platform prevented passengers from filing complaints, worsening their sense of neglect.
The disruption coincided with the peak summer travel season, raising questions about the airline’s preparedness. Passengers argued that during Marhaba, when Moroccan institutions intensify efforts to serve the diaspora, Ryanair’s shortcomings added unnecessary strain to an already challenging journey.
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