Moroccan MPs from the Haraki group have submitted a draft law to better regulate e-commerce and strengthen consumer protections in the rapidly growing digital market.
The proposal aims to amend Law 31.08 by adding clear rights for online shoppers, such as canceling purchases within 14 days, receiving full refunds, and ensuring personal data protection.
The bill requires e-commerce platforms to offer accurate product information, secure payment options, clear return policies, and real customer reviews.
It also aims to ban deceptive practices like false discounts or hidden fees and mandates 24/7 customer support with a 48-hour response window.
Violations could trigger fines between 100,000 and 5 million dirhams, with repeat offenders facing suspension or permanent closure.
The proposal also calls for an independent oversight committee to monitor compliance, handle complaints, and issue annual reports to Morocco’s economic and competition councils.
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