Morocco has a medium maturity rate of e-government services with a score of 0.48 in to the 2024 Government Electronic and Mobile Services Maturity (GEMS) Index,.
The ranking was based on an evaluation of 70 digital services provided by 33 government institutions and agencies and covered key sectors including education, health, justice, and internal affairs.
The report was issued by the United Nations Economic and Social Commission for Western Asia (ESCWA) and aims to measure the maturity of government services provided through electronic portals and mobile applications in Arab countries.
Data was collected in 2024 from 17 Arab ESCWA member countries, including Jordan, the United Arab Emirates, Bahrain, Tunisia, the Syrian Arab Republic, Somalia, Iraq, Oman, the State of Palestine, Qatar, Kuwait, Libya, Mauritania, Morocco, Saudi Arabia, and Yemen.
Based on their scores, countries were divided into four groups: the Early Maturity group (0.25–0.50), includes the Syrian Arab Republic, Libya, Mauritania, Yemen, and Somalia.
The Medium Maturity group (also 0.25–0.50) includes Morocco, Algeria, Tunisia, the State of Palestine, and Iraq; the Advanced Maturity group (0.50–0.75) includes Oman, Bahrain, Kuwait, and Jordan; and the Very Advanced Maturity group (0.75–1.00) includes Saudi Arabia, the United Arab Emirates, and Qatar.
The report provided several recommendations foMorocco, including increasing the number of government services available via mobile applications, enhancing accessibility for people with disabilities, integrating services with marketing or awareness campaigns, and adopting emerging technologies in service design and development.
Overall, the Arab region has shown progress in digital government services. The average GEMS index rose from 43 percent in 2023 to 45 percent in 2024, reflecting improved efficiency of public institutions and the quality of services provided to individuals and organizations.
Morocco is stepping up its digital transformation efforts through the ambitious “Morocco Digital 2030” strategy, aiming to position itself as a regional leader in the digital sphere.
Speaking at the 10th UN STI Forum, Minister Delegate Amel Falah Seghrouchni emphasized the country’s strong commitment to accelerating digitalization, in line with royal guidance.
Key priorities include expanding digital access, building resilient infrastructure, and using artificial intelligence to promote ethical and inclusive governance.
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