Morocco’s Ministry of the Interior has unveiled new measures to overhaul the country’s taxi sector, seeking to address long-standing issues of poor service quality and disorganized management.
In a circular issued to local authorities, Interior Minister Abdelouafi Laftit outlined a series of reforms aimed at expanding transportation coverage, enhancing driver training, and introducing stricter vehicle operation standards. The reforms are designed to make the sector more competitive and modern while addressing abusive practices.
“A Growing Need for Regulation”
The circular emphasizes the need for a stronger regulatory framework to meet the evolving transportation demands of urban and rural areas. Governors and local officials have been tasked with improving service coverage and ensuring quality standards for both daily commuters and occasional travelers.
Authorities are also expected to revise taxi licensing processes and update technical requirements for vehicles, prioritizing underserved areas to ensure equitable access to transportation.
Service Quality and Station Management
Improving the quality of taxi services is central to the new plan. Authorities have been directed to work with driver associations to promote better customer service practices and ensure compliance with fare regulations.
Key transit hubs, such as airports and train stations, are set to undergo organizational improvements to manage taxi services more effectively. The reforms also include stricter monitoring and penalties for violations such as fare gouging or refusing service.
Focus on Training and Recognition
The reforms call for continuous driver training programs to improve technical skills, customer relations, and compliance with safety standards. The circular also suggests recognizing drivers who demonstrate exceptional service, creating role models to encourage professionalism within the sector.
Authorities are urged to establish communication channels for public complaints and suggestions, ensuring accountability and fostering trust between users and service providers.
The new measures aim to create a more reliable and user-friendly taxi system across Morocco, benefiting both residents and visitors.
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