Employee engagement worldwide continues to decline despite rapid digital transformation, according to a new report by Gallup, highlighting deeper organizational challenges beyond technology adoption.
The report, State of the Global Workplace 2026, found that global employee engagement dropped to 20% in 2025, marking its lowest level since 2020 and the second consecutive annual decline.
The trend comes amid heavy corporate investment in technologies such as artificial intelligence, yet productivity gains remain limited. According to the report, 95% of companies have not seen measurable results from AI adoption, and only 12% of employees say these tools have significantly changed how they work.
Engagement levels are particularly low in the Middle East and North Africa region, which includes Morocco. The report places regional engagement at just 14%, among the lowest globally, suggesting that most employees feel disconnected from their work, with direct implications for organizational performance.
The findings also point to growing emotional strain among workers in the region. Nearly half of employees (48%) report experiencing daily stress, while 30% report feelings of anger and 26% report sadness, reflecting ongoing challenges in workplace well-being.
Only 26% of employees in the MENA region describe themselves as “thriving,” underscoring a widening gap between employment and quality of work life.
Gallup identified management as a key factor in reversing these trends. The report emphasizes that successful adoption of new technologies depends less on access and more on how effectively teams integrate them—something closely tied to managerial engagement and leadership quality.
However, engagement among managers themselves has declined globally, dropping by nine percentage points since 2022. This erosion, the report suggests, is contributing directly to the broader decline in workforce engagement.
The economic cost of disengagement is significant. Gallup estimates that lost productivity linked to low engagement amounts to nearly $10 trillion annually, or about 9% of global GDP.
While the report does not provide country-specific data for Morocco, regional trends offer insight into the challenges facing its workforce. They suggest that improving engagement, strengthening management practices, and addressing employee well-being may be as critical as technological investment in shaping the future of work.
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