Moroccan Ombudsman reports 22% increase in complaints for 2023

The majority of the cases, over 5,374 or 70%, were classified as grievances. These numbers reflect a steady rise compared to the previous year.

Additionally, the institution received 1,836 referral cases, deemed outside its jurisdiction, nine requests for jurisdiction expansion, and seven self-initiated files.

Among the most vulnerable groups, more than 1,000 cases were submitted, highlighting their prominent position among beneficiaries. Moroccan expatriates filed 415 cases, followed by widows with 251 cases.

Regionally, investment-related grievances dominated submissions. On a sectoral level, the Ministry of Interior received the highest number of grievances (1,447), followed by the Ministry of Finance and Economy (780) and the Ministry of Education, Preschool, and Sports (571).

A notable increase was observed in cases linked to tourism, crafts, and the social and solidarity economy, which rose from 11 in 2022 to 427 in 2023. This spike is attributed to the government’s “Forsa” program.

Administrative matters accounted for 2,252 cases, making it the most reported category, followed by financial issues with 1,597 cases. Additionally, 109 cases were related to the aftermath of the Al Haouz earthquake.

The report highlighted that individuals in vulnerable situations constituted a significant portion of complainants, underscoring the need for improved administrative responses to their unique challenges.

Moroccan nationals filed the vast majority of cases (7,165), followed by Syrians (16), French nationals (7), Egyptians (5), and others.

The report emphasized the growing demand for administrative reforms to address the challenges highlighted by the increase in complaints, particularly from vulnerable social groups.

Strengthening response mechanisms and enhancing transparency in public administration are seen as critical steps in addressing these concerns effectively.