Moroccan complaints against telecom firms increased by nearly 112% in the first quarter of 2023, when compared to the same period in 2022.
There were 362 complaints in the first three months of this year as opposed to 170 during the same period last year, according to statistics provided by the National Agency for Regulating Telecommunications (ANRT).
Fixed Internet services accounted for nearly half of complaints from consumer groups, followed by mobile phone service and finally fiber-optic Internet.
there were around 35.6 million internet customers in Morocco, at the end of March 2023, a small increase from the figures at the end of 2022.
The organization counted complaints through emails, consumer services, and national complaints portal.
There were around 206 complaints in the last quarter of last year; in the third quarter, there were 133 complaints; and in the second quarter, there were approximately 149 complaints.
As a result, complaints from Moroccans rise at the start of the new year.
The data reveals that individuals are the most frequent complainants, with roughly 325 complaints in the first quarter.
Institutions and associations only had two complaints, while contractors and professionals had 8 complaints. The majority of complaints center on invoicing, contract issues, and service quality.
The Moroccan mobile phone market was predicted to be around 52.9 million at the end of March. This number is split roughly by a third between each actor, with Maroc Telecom having the largest share (36.13%), followed by Orange (33.35%), and Inwi (30.52%).
There were 1.54 million fixed Internet subscriptions (ADSL) at the end of March, 87% of which were customers of Maroc Telecom.
There has recently been controversy around these telecommunication firms, given that some of the firms charged for online bill payment.
The Competition Council considered these methods economically unjustifiable and against the nation’s plan to promote the digital industry.
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