Morocco has signed four Memorandums of Understanding (MoU) this Wednesday, related to investment projects in the outsourcing industry.
Through these memorandums, the Kingdom aims to create 5050 new job opportunities by 2026 in several cities across the country, including Tangier, Fez, Rabat, Casablanca, and Agadir, with a total investment value of over MAD 65 million.
Ghita Mezzour, Minister of Digital Transition and Administrative Reform, chaired the signing ceremony in Casablanca, alongside Ryad Mezzour, Minister of Industry and Trade.
“These memorandums come at the right time to encourage digital developments, which is a sector that represents a key socio-economic development lever for Morocco and an undeniable job provider,” said Mezzour during the signing ceremony.
The memorandums will further enable four international operators in the outsourcing industry to develop their activities in Morocco, namely NTT DATA MOROCCO, PHONEO, CNEXIA, and EIDS.
The outsourcing sector is increasingly growing in the Kingdom. Morocco was ranked as Africa’s leading nation in business process outsourcing (BPO), based on both private and public investment levels.
The sector now employs more than 120,000 people, for a turnover of MAD 13.6 billion in 2020.
The outsourcing industry additionally proved to be highly resilient during the COVID-19 pandemic, despite strict preventative measure and lockdowns.
The most outsourced services in Morocco include IT, HR, Customer Service, Business Process Outsourcing (BPO), and Knowledge Process Outsourcing (KPO).
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