More than 160,600 complaints were filed on Morocco’s Chikaya.ma citizen complaint portal in 2025, according to the latest official figures.
Data published on the portal show that 160,639 complaints were submitted between January and December 2025, while 135,015 cases were processed, resulting in a processing rate of 66.08 percent.
Monthly filings peaked in January and July, while the number of pending complaints rose steadily throughout the year, reaching 25,656 cases in December.
The average processing time stood at 16 days, though delays increased significantly toward the end of the year, exceeding 800 days in December. Satisfaction feedback declined over the year, with 59.12 percent of respondents expressing positive feedback on responses received.
In comparison, around 176,000 complaints were registered in 2024, down from more than 186,000 in 2023.
The Chikaya platform connects citizens with 1,747 public administrations nationwide.
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